The ability to communicate within an organization depends heavily upon peoples interpersonal skills. Interpersonal skill is a tool to interact and communicate with individuals in an organizational environment.
Seven types of interpersonal skills that are needed to succeed in a organisational environment are –
- Verbal communication
- Non-Verbal communication
- Listening skills
- Problem Solving
- Decision Making
- Verbal communication – Verbal communication is defined as How and What words you use to communicate with others around you. It is the ability to communicate through words with the correct tone and manner. Another type of interpersonal Skill is Non-verbal communication.
- Non-Verbal Communication – In this type of communication skill People use facial expressions, Body language, and Hand Gestures. This is very important to explain someone who is not good in our language.
- Listening skills – Two-way communication is very important. It is very important to Listen to others before you react. Get to know the situation and then take any action. For Example – If your fuel meter is not working and the person in your car once reminded you to take fuel at next petrol pump but you were busy telling him some other story and you ignored him this might lead you to Problems.
- Negotiation – Other very important Interpersonal skill is Negotiation. This term means having the ability to discuss and reach an agreement in a professional manner.
- Problem Solving – This is a very important skill for business people to have Problem-solving skills as they continuously face new and different types of problem. For example, you are in a restaurant and a waiter drops a glass of water on you then the manager will have 2 options.
- Say sorry and ignore you and get back to his work.
- Says sorry and stays with you for some time making you believe that he is really sorry. Or can give you some dessert for free or give you some discount.
- The above two points show how the manager reacted on the same situation obviously 2 is preferred, this skill is problem-solving skills.
- Decision Making -Decision making is another key element in Interpersonal skills. It means being able to analyze situations and develop a professional solution within an organizational environment.
- Assertiveness – It means being self-assured and confident in their actions.